Covid-19 Safety Plan
Updated December 22, 2020
The health and safety of our guests and employees is of utmost importance to us. It is our goal to provide a safe retreat for our guests and safe work environment for our staff. We are committed to the safety of our guests and staff during this time and therefore have implemented precautionary measures and protocols to keep everyone safe.
We have always had high standards of cleanliness and hygiene and use a hospital grade sanitizer when we clean. However, we are taking extra precautions and are paying even more attention to details to insure that our guests are safe. After a room has been cleaned, we will disinfect again any high touch areas including doorknobs, light switches, toilet flush handles, taps, remote controls, welcome notes, phones and clock radios.
Every room at the Inn has either opening windows or a patio door so that guests have access to fresh air.
All of our rooms have individual AC units and electric baseboard heating which insures that there is no risk of COVID-19 particulates being recirculated.
We have reviewed and follow applicable Tourism and Hospitality Best Practices Guidelines, which were developed by go2HR in conjunction with BC CDC, WorksafeBC and BCHA, BCLCA, BLBCA.
Hand sanitizer will be available throughout the Inn for both guests and staff, including the front desk, breakfast room, laundry room and any other locations as necessary.
We respectfully request that the following guests do not stay with us:
- Those who have travelled outside of Canada in the last 14 days
- Those who have been in contact with someone who has COVID-19
- Those who have been told to isolate by Public Health
- Those who are displaying any of the following new or worsening symptoms:
- Fever or chills
- Loss of sense of smell or taste
- Difficulty breathing
- Sore throat
- Loss of appetite
- Extreme fatigue
- Body aches
- Nausea or vomiting
If you should develop any of these symptoms during your stay, please let us know immediately so that we can keep everyone around you safe.
Staff who are experiencing any of the above symptoms are asked to refrain from coming to work until it can be confirmed that they do not have COVID-19. If you develop any symptoms while at work, please contact us immediately.
We know that the virus that causes COVID-19 is spread in several ways:
- By droplets when a person coughs or sneezes - or laughing or even speaking
- By touching a contaminated surface before touching the face
We also know that:
- The risk of transmission from one person to another increases the closer we come to other people, the amount of time that we spend near them and the number of people that we come near to.
- The risk of transmission from a surface increases when many people contact the same surface and when those contacts happen in short intervals of time.
- The risk of transmission from surfaces is not the same for all surfaces.
- The risk of transmission increases indoors
With this in mind, we have created the following policies and protocols around physical distancing, hand washing, and enhanced cleaning procedures.
One of the most important things that we can do to prevent the spread of COVID-19 is to keep a safe distance of 2 meters. Staff and guests are expected to maintain this physical distance when they are interacting with each other.
The PHO is at the moment recommending that we do not clean the room for a guest that is staying over.
Proper and frequent hand washing is also effective in preventing the spread of COVID-19. Staff is reminded to wash their hands frequently and definitely before and after cleaning a room.
The following protocols are in place for our guests in order to insure that a safe physical distance is maintained:
- Only one group can register in the office at a time.
- Other guests are asked to wait outside
- Where possible, we will pre-register guests to limit the amount of time our guest needs to spend in the office
- We will take payment for the guests’ stay on arrival so that our guest only needs to bring back their keys at the end of their stay
- At the moment masks are mandatory in all public places in B.C. We would request that our guests wear a mask in our office when this is mandated
- Our staff will wear a mask in the office as well as insure that we practice physical distancing
- Only the two tables on either end of the sunroom will be available at breakfast.
- We will wear a mask and maintain a safe distance when we take the guests’ breakfast order and serve breakfast and coffee
- We encourage our guests to communicate with us by texting us rather than coming into the office by giving them our cell phone number.
- We will also provide our phone number if our guess should prefer to call us
- We will give our guests the option of changing towels and obtaining amenities at the door rather than having staff go into the guest room
- We will insure that our loungers on the lawns are set apart in groups of two, two meters apart
- We will wear a mask if we need to go into a guest room to show the guest how to operate the TV, etc. We will always be aware that we need to stay two meters from a guest.
- We will provide a laminated, detailed information sheet in the guest room for frequently asked questions to minimize the amount of time that we need to spend with the guest. This laminated Welcome Note can be easily disinfected between guests.
We will disinfect our Point of Sale Machine before and after each guest. We will also disinfect anything else that a guest may have used including the pen and door handle.
We will be following any current Public Health Orders mandated regarding social gatherings during this time. This means that only registered guests are allowed to enjoy our property. We ask our guests not to invite others to visit while they are staying with us.
We are restricting the number of guests booking a stay to the number of guests that a room is suitable for and to those that normally live together in the same household. At this time we are not taking bookings for groups.
We will continue to review and adopt the necessary precautionary processes based on the advice of public health authorities.